Shipping Policy

Last Updated: 30 November 2025

Shipping Coverage

We currently ship to all serviceable pin codes across India. Enter your pin code at checkout to verify delivery availability to your area.

Shipping Partners

We work with trusted delivery partners including:

• India Post
• Delhivery
• Blue Dart

Delivery Timelines

Standard Delivery

• Timeline: 3-7 business days
• Coverage: All serviceable pin codes
• Orders placed before 2 PM IST are processed the same day

Express Delivery

• Timeline: 1-3 business days
• Coverage: Select cities
• Additional charges apply

Shipping Charges

• Shipping charges are calculated based on:
  • Order weight and dimensions
  • Delivery location
  • Shipping speed selected

Order Processing

1. Order Confirmation: You'll receive an email confirmation immediately after placing your order
2. Processing Time: Orders are processed within 24-48 hours
3. Dispatch Notification: You'll receive tracking details once your order is shipped
4. Tracking: Track your order using the provided tracking number

Delivery Process

• Our delivery partner will attempt delivery at your provided address
• Please ensure someone is available to receive the package
• Valid ID proof may be required for high-value orders
• OTP verification may be required for prepaid orders

Delivery Issues

Incorrect Address

• Please double-check your delivery address before placing the order
• Address changes are allowed within 24 hours of order placement
• Contact us immediately at dukaanifytools@gmail.com for address corrections

Failed Delivery Attempts

• Delivery partners make up to 3 attempts
• After failed attempts, the package returns to us
• Re-shipping charges may apply

Damaged or Missing Items

• Check your package immediately upon delivery
• Report any damage or missing items within 48 hours
• Include photos of damaged items/packaging
• We'll arrange replacement or refund as appropriate

International Shipping

We currently do not offer international shipping. We're working on expanding our services globally.

Tracking Your Order

Track your order through:

1. Tracking link in your shipping confirmation email
2. Your account dashboard on our store
3. Delivery partner's website using the tracking number

Contact Us

For shipping-related queries:

Email: dukaanifytools@gmail.com
Phone: +918383080066
Response Time: 24-48 hours

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Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or logistics issues.